End-to-End Culture Change

Our multidisciplinary culture consultant team approach allows us to be flexible in how we support you – whether by taking on the entire cultural transformation project, coaching a semi-experienced team to make the changes themselves, or offering a hybrid of the two.

Ultimately, our goal is to make your culture change journey as easy as possible – supporting you to ‘untangle the tangled’ and get the right results.

From complex, cultural change to tackling specific business challenges (like changes in leadership, productivity issues, a strategy refresh, mergers, acquisitions and IPOs, digital transformation, diversification of service lines and scaling up), we can help you assess, design and embed a future-proofed culture.

Our Award-Winning 3-Stage Methodology

Years of experience has honed our methodology, enhancing productivity, performance, well-being, and inclusion across your organisation. Our innovative approach ensures we develop and deliver award-winning culture change programmes with ease.

Stage 1: Insight (Audit)

It starts with understanding..

In the first stage, our cultural diagnostic delves deep into your current culture. We uncover what makes your organisation thrive and pinpoint areas that require improvement. Our process identifies strengths to nurture, weaknesses to address, and hidden performance potential waiting to be harnessed.

The culture diagnostic tool that we most frequently use to gather insight is the Culture Consultancy Culture Assessment™.

Our Culture Assessment™ is underpinned by widely recognised cultural models such as Edgar Schein’s three levels of culture, Johnson & Scholes’ cultural web and Hatch’s dynamics of organisational culture, and delves deep into your organisation’s DNA. Through 4 lenses of Leadership, Management, Employee & Customer, we analyse 20 crucial attributes that range from innovation and well-being to results, performance and employee mindset. It identifies practical aspects of your culture that are driving high performance and should be harnessed, as well as those that may be hindering your organisation’s potential.

What we do to measure culture:

• Review any existing insights you have in the form of employee survey results, recent focus groups, HR metrics
• Alongside the online survey tool, conduct interviews and focus groups
• The data gathered is analysed by our culture expert team or organisational psychologists, as well as business and HR professionals
• Agree ‘case for change’ and focus areas for the future culture
• Understand the strategy / business model that the future culture needs to enable​ and align with
• Audit several entities, geographies, brands alongside each other highlighting negative sub-cultures and positive micro-cultures

What the output delivers:

• A baseline measurement of your organisational culture highlighting current enablers and inhibitors of performance & engagement
• Insight that is not only on observed culture traits and behaviours but also the underlying patterns, beliefs and assumptions that drive them
• A detailed culture report, a high level executive summary presented to the top team and a roadmap on next steps (if required)
• An understanding of the strategy / business model that the future culture needs to enable​ and align with
• The ability to identify immediate actions to kick start culture change and realise early benefits​
• An outline of your strategic cultural imperatives which inform the culture design and implementation / embedding plan

Other Insight tools that we use include The Innovation Maturity Assessment and the Inclusion Index.

Stage 2: Design

Designing your future culture

Next, we collaborate with you to co-create a tailored culture blueprint that will mobilise your people to deliver on your strategic goals. Whether your goals revolve around growth, innovation, customer experience, or employee well-being, we design the right Purpose, Vision, Values, Behaviours, and Working Practices to achieve your desired outcomes.

Typically, this could entail:

• Creating future culture definition – (e.g. company mission and vision as well as company values (or equivalent).
• Defining and developing high level behaviours or behavioural competency frameworks
• Developing strategic narrative to bring culture to life
• Developing an employee value proposition
• Developing engaging internal communications plan, from launch to embedding
• Developing (and helping to deliver) interactive and inspiring culture launch and immersion event(s)
• Developing inspiring leaders and equipping them with the right skills and tools
• Developing key metrics to measure success and business impact.

Stage 3: Embed

Ensuring long-term success

CulturEmbed™ is our own platform and methodology designed to make culture stick by ensuring employees actively engage with and take ownership of cultural change. Using our Team-Based Embedding (TBE) approach, we provide a structured forum and framework that empowers teams to:

• Reflect on how they currently operate and influence their ways of working
• Translate cultural values into day-to-day behaviours, decision-making and inter-team relationships
• Develop realistic, business-focused action plans that drive sustained change
• Continuously monitor progress, reinforcing behaviours through collaboration and ongoing accountability

We tailor the programme based on your organisation’s size and resources, ensuring teams work at their own pace with the right level of support. This approach fosters employee-led change, avoiding reliance on top-down initiatives that often fail to take hold.

Successful cultural embedding leads to a motivated, engaged workforce where company values aren’t just words – they are lived and breathed daily.

We also deploy our 6Es Human Change Principles™: Educate, Engage, Empower, Enable, Evaluate and Evolve. We employ a holistic approach that combines effective internal communication, behavioural change techniques, organisational design, and talent management strategies to create a roadmap for a culture that’s not only agile but also robust.

How we make your culture stick

Top-down:

• Develop an Implementation roadmap
• Roll out comprehensive communications plan
• Upskill leaders & managers
• Design and deliver cultural immersion events

Using Culture KPIs:

• Progress monitoring and hurdle jumping via Pulse surveys and design/steering groups
• Measuring Return on Investment (ROI)
• Culture Dashboard implementation