CONDUCT & RISK MITIGATION
In regulated and high risk environments, good conduct cannot rely on policies alone. It depends on clear expectations, strong accountability, sound judgement and the everyday practices that shape how decisions are made. We help organisations reduce conduct risk, strengthen compliance and respond confidently to regulatory requirements.
THE PROBLEM
Good governance breaks down when day to day behaviours do not support it.
Policies, controls and governance structures are only as effective as the way they are understood, applied and reinforced in practice. When leadership is inconsistent, accountability is blurred and the right behaviours are not supported day to day, conduct and compliance risk can build quietly beneath the surface.
Regulators like the FCA are looking for outcomes, not inputs. They want evidence that expectations are understood, accountability is clear and the right decisions are being made in practice.
In more serious cases, those underlying weaknesses can contribute to regulatory scrutiny, including FCA intervention and Section 166 Skilled Person Reviews.
the solution
We strengthen how your organisation sets expectations, reinforces accountability and supports sound decision-making, so conduct and compliance are sustained in everyday practice.
We assess where risk may be building beneath the surface, identifying the behavioural, leadership and organisational factors that can increase exposure, including gaps between stated expectations and day to day reality.
We translate regulatory and governance priorities into clear, practical expectations that support stronger leadership accountability and more consistent decision-making. This includes defining what good judgement, escalation and ownership look like in practice across different parts of the organisation.
We support you to reinforce the right practices through leadership, governance and people processes, while building meaningful indicators and dashboards that help track progress, identify emerging risks earlier and evidence improvement with confidence.
Whether your priority is prevention, remediation or demonstrating progress under scrutiny, we tailor our support to strengthen accountability, reduce risk and embed more consistent practice across the business.
Support for firms responding to FCA scrutiny, Section 166 reviews or wider governance concerns, with a focus on addressing root causes, strengthening accountability and evidencing credible progress.
Assess where issues and tensions in organisational culture and behaviour may be increasing conduct and compliance risk.
Build practical guardrails for responsible AI use and decision-making.
A focused workshop to help you get clear on the challenge, uncover what is getting in the way of performance, and decide where to act first.
Shift priority behaviours quickly in response to a regulatory challenge (S166, Consumer Duty, AML), or in support of a conduct or risk goal.
Redesign systems and processes to not only meet regulatory requirements, but also drive sustainable business performance.
Monitor the conduct and culture indicators linked to compliance risk, providing quantifiable evidence to demonstrate meaningful improvement.
Strengthen leadership judgement, accountability and trust-building behaviours – critical for demonstrating credible change to regulators.
Translate regulatory expectations into practical, everyday behaviours and practices that support standards, judgement and accountability.
Strengthen manager capability where it most affects conduct, consistency and team standards.
Enable innovation in regulated environments without compromising standards or control.
Build confidence and capability to raise concerns and respond constructively.
We’ve supported dozens of regulated firms through critical remediation programs and S166 reviews. Time and time again, our approach has helped clients restore trust, reduce their risk profile, and turn compliance into a driver of sustainable performance.
Award Winning
Following their acquisition by AIB, Goodbody faced low morale and rising regulatory pressure. We helped leadership redefine purpose and align the workforce on a new risk-aware culture.
Award Winning
Despite heavy investment, the Southern Region of Network Rail continued to face incidents and near-misses. We helped them move beyond compliance to a culture of genuine care.
Award Winning
As OSB scaled from a building society to a FTSE 250 challenger bank, they needed to bridge the gap between UK and Indian operations while maintaining compliance.
Our Team
Meet our team of risk & compliance specialists
DIRECTOR
Jo
Ex-head of HR for Goldman Sachs, speaker, and author on the topics of high-performance leadership, culture and employee experience.
consultant
Natalie
A senior people leader and employment lawyer with board-level experience, specialising in culture change and HR transformation.
DIRECTOR
Derek
Former AXA Head of Customer Service, thought leader, and author with over 20 years experience leading teams and delivering results.
consultant
Cris
A world renowned thought leader on innovation and how to align strategy, leadership, and culture to drive sustainable growth.
consultant
Andrew
A highly qualified ‘development’ consultant who works with individuals, leaders and teams to enable them to operate at their best.
consultant
Lottie
Lottie previously held director roles with multi-national organisations in quality, ops & sales, and is now a certified coach with 20+ years experience.
consultant
Emma Rose
Experienced brand design, cultural transformation and employee experience strategist, with clients across the globe and sectors.
Let’s talk about your regulatory challenges and what’s next
You’ll be speaking with Jo Geraghty, our founder and culture expert. She’ll personally guide you through your next steps
Frequently asked questions
Conduct risk is the risk of poor outcomes arising from how people behave, make decisions, exercise judgement or respond to pressure at work. It often shows up through weak accountability, poor challenge, inconsistent decisions, inappropriate incentives or failures to escalate concerns early enough.
Conduct and regulatory issues are often caused by a combination of factors, including unclear expectations, inconsistent leadership, weak challenge, poor communication, competing priorities, gaps in accountability and behaviours that have become normal over time.
Reducing conduct and compliance risk requires more than policies and controls alone. Organisations need clear expectations, accountable leadership, strong decision-making, effective escalation and practical reinforcement through governance, management routines and people processes.
We help organisations clarify expectations, strengthen leadership accountability, define what good judgement looks like in practice and reinforce those expectations through governance, communication, performance management and leadership support.
Yes. We support firms responding to FCA scrutiny, Section 166 Skilled Person Reviews and wider governance concerns by helping them identify the underlying drivers of risk, strengthen accountability and leadership alignment, and provide clearer evidence of meaningful progress.
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