CONDUCT & REGULATORY ISSUES
We help firms in highly regulated industries including financial services, pharma, transport and utilities mitigate risk, satisfy regulations and drive performance by aligning employee behaviour with organisational purpose.
Regulations change. Culture endures.
Reliance on tick-box compliance is no longer sufficient to protect your business, Regulators like the FCA are looking for outcomes, not inputs – the existence of a risk register won’t suffice. What they now require is tangible evidence that healthy, ethical culture actually drives decision-making.
We help you bridge the persistent gap between how you say things get done and what actually happens, ensuring your people don’t just know the rules exist, but live by them – even when no one is watching.
Proactively identify “hotspots” before they evolve into regulatory breaches or reputational damage
Create an environment where employees feel safe to speak up without fear of retribution.
Align day to day decisions with stated values to deliver the right customer actions.
Go beyond individual accountability regimes to embed genuine ownership.
Create an environment where employees feel safe to speak up without fear of retribution.
Align day to day decisions with stated values to deliver the right customer actions.
Proactively identify “hotspots” before they evolve into regulatory breaches or reputational damage.
Go beyond individual accountability regimes to embed genuine ownership.
We don’t just advise; we implement. Our methodology takes you from diagnostic data to sustainable behavioural change.
We go beyond surface-level engagement to uncover your organisation’s culture as it truly is, rather than as you may think it is – the unwritten rules that actually dictate behaviour. By combining quantitative data with deep-dive qualitative interviews and focus groups, we identify exactly where the ‘tone from the top’ is getting lost before it reaches the frontline.
We work closely with your leadership team to turn the abstract into the concrete – not just through high-level values that leave room for ambiguity, but by establishing clear behavioural expectations that can be put into practice. We ensure these expectations are realistic, clearly understood by all employees, and designed to help deliver your commercial strategy.
We help you re-engineer your people processes – from recruitment and onboarding to performance management and development – to ensure you are incentivising the right behaviours.
Regulatory confidence requires proof, not just promises. We help you establish a robust dashboard of “Culture Metrics” – using both leading and lagging indicators – to track behavioral shifts over time. This provides your Board and regulators with tangible evidence of progress, while acting as an early warning system for any emerging cultural risks.
We’ve supported dozens of regulated firms through critical remediation programs and S166 reviews. Time and time again, our approach has helped clients restore trust, reduce their risk profile, and turn compliance into a driver of sustainable performance.
Award Winning
Following their acquisition by AIB, Goodbody faced low morale and rising regulatory pressure. We helped leadership redefine purpose and align the workforce on a new risk-aware culture.
Award Winning
Despite heavy investment, the Southern Region of Network Rail continued to face incidents and near-misses. We helped them move beyond compliance to a culture of genuine care.
Award Winning
As OSB scaled from a building society to a FTSE 250 challenger bank, they needed to bridge the gap between UK and Indian operations while maintaining compliance.
Our Team
Experts at the intersection of culture and compliance
We combine deep financial services experience with behavioural science. Meet the team that translates strict regulation into sustainable human behaviour.
consultant
Natalie Saunders
A senior people leader and employment lawyer with board-level experience, specialising in culture change and HR transformation.
DIRECTOR
Jo Geraghty
Ex-head of HR for Goldman Sachs, speaker, and author on the topics of high-performance leadership, culture and employee experience.
DIRECTOR
Derek Bishop
Former AXA Head of Customer Service, thought leader, and author with over 20 years experience leading teams and delivering results.
consultant
Cris Beswick
A world renowned thought leader on innovation and how to align strategy, leadership, and culture to drive sustainable growth.
consultant
Andrew Deller
A highly qualified ‘development’ consultant who works with individuals, leaders and teams to enable them to operate at their best.
consultant
Lottie Skuthe-Cook
Lottie is a certified coach with 20+ years helping clients unlock potential.
consultant
Emma Rose Hurst
Experienced brand design, cultural transformation and employee experience strategist, with clients across the globe and sectors.
Let’s talk about your culture and what’s next
You’ll be speaking with Jo Geraghty, our founder and culture expert. She’ll personally guide you through your next steps
Frequently asked questions
Yes. We frequently partner with firms facing S166 notices to demonstrate genuine remediation. While legal teams handle the technical defence, we perform a Cultural Root Cause Analysis to prove to the regulator that you aren’t just patching symptoms, but have fixed the underlying behavioural drivers that caused the breach in the first place.
Regulators demand evidence, not just intent. We move beyond simple engagement surveys to build a Conduct Dashboard. By combining behavioral science metrics, employee sentiment data, and outcome testing, we provide you with a set of leading and lagging indicators that track the “health” of your risk culture in real-time.
Compliance is adhering to written rules and laws. Conduct is how your people behave when the rules are ambiguous or when no one is watching. Our work focuses on the latter, bridging the gap between your policy documents and the actual human decision-making that happens on the frontline.
No, and we recommend you don’t wait. The most effective risk management strategy is prevention. We work with forward-thinking leadership teams to assess their culture as a “First Line of Defence,” proactively identifying hot-spots and toxic sub-cultures before they evolve into regulatory breaches or reputational crises.
Traditional compliance relies on “Education” (training). We use our proprietary 6Es Human Change Principles™ to go further. We ensure regulatory changes are Engaged with, Empowered by leadership, and Embedded into daily processes, ensuring that compliant behaviour becomes an automatic habit rather than a forced obligation.
Making
Complexity
Simple.
