PEOPLE EXPERIENCE
Company culture isn’t created through slides, values statements or posters – it’s created through the daily People Experience (PX). We help you close the gap between your promised culture and the lived reality for your employees, turning everyday moments into drivers of engagement, retention, and performance.
THE PROBLEM
You’ve invested in a strong set of values. You’ve crafted a compelling Employee Value Proposition (EVP). But are you seeing the results?
High turnover, low engagement scores, and productivity dips are all symptoms of a “say-do gap” – a disconnect between the culture you’ve defined and the experience your people have.
When the reality doesn’t match the promise, trust breaks down, talent is demotivated, and value is lost at every stage of the employee lifecycle
the solution
Our three stage methodology aligns your business systems and processes, management styles, and employee ‘moments that matter’ to your core cultural goals.
We go beyond basic engagement surveys. Using our award-winning Culture Assessment tools, we map your actual employee experience – from attraction to exit.
We pinpoint the “moments that matter” and identify the friction points where your lived experience fails to meet your cultural promise.
This isn’t simply about giving more perks. It’s about redesigning core processes: onboarding, performance management, recognition, and flexible & agile work practices that truly reflect your desired culture.
Designing your optimum people experience is just the start. We implement and embed the new PX through manager toolkits, leadership coaching, and clear internal communications and engagement activities.
We equip your people to own and deliver the new experience, so it becomes the ‘way we do things around here’.
These are the most common culture challenges we help to solve. Don’t see what you’re looking for?
Reach out and a member of our team can talk through bespoke solution design.
We visualise the end-to-end employee experience to surface the hidden friction points and opportunities that impact engagement, from first-day onboarding to career pathing.
We help you understand what factors have the greatest impact on employee experience, examining the moments that matter most in the average employee’s experience to ensure organisations react to these appropriately.
We connect your “promise” (EVP) with your “reality” (PX), ensuring your employer brand is authentic, deliverable, and lived by your people every day.
We equip your managers – the single biggest influence on your people’s experience – with the skills and toolkits to lead with empathy, build trust, and foster a high-performance culture.
THE RESULTS
We’ve helped businesses at every stage of growth transform their people experience into a driver of performance.
Award Winning
To support a major tech transformation, MAB needed to embed their culture. We co-created “MABology,” a blueprint that translated their values into a clear “DNA” embedded in recruitment, onboarding, and performance management.
Award Winning
Epta needed to connect its diverse, geographically dispersed workforce. We helped design and embed the “Epta UK Way,” translating shared values into a tangible, everyday experience through roadshows and a new behaviour framework.
Award Winning
Faced with falling employee engagement, Keolis needed to close the “say-do gap”. We developed a clear behavioural framework and delivered targeted training to equip managers to hold better performance conversations and build trust.
Award Winning
Following a merger, Pepper Money needed to blend two distinct cultures. We helped them co-create new shared values and behaviours (“The Pepper Way”), rapidly aligning the leadership and employee experience to build a single, high-performance culture.
Award Winning
Brigade needed to realign its culture after employee surveys raised concerns. We helped define a new set of values, delivered a company-wide immersion event, and equipped its leaders with the skills to foster a people experience of accountability and innovation.
Award Winning
Following rapid growth and acquisition, OSB needed to align two distinct cultures. We diagnosed the cultural landscape, then designed a new EVP, mission, and values-driven behaviour framework to create a single, unified employee experience.
Our Team
Culture Consultancy delivers
creative, innovative, and tailored design solutions.
DIRECTOR
Jo Geraghty
Ex-head of HR for Goldman Sachs, speaker, and author on the topics of high-performance leadership, culture and employee experience.
consultant
Natalie Saunders
A senior people leader and employment lawyer with board-level experience, specialising in culture change and HR transformation.
consultant
Paul Longshaw
With two decades’ experience and a background in BP’s global social investment, Paul helps organisations unlock performance through people.
consultant
Andrew Gillespie
A business psychologist who specialises in helping organisations align culture, purpose, talent, and leadership across all levels.
consultant
Andrew Deller
A highly qualified ‘development’ consultant who works with individuals, leaders and teams to enable them to operate at their best.
consultant
Emma Rose Hurst
Experienced brand design, cultural transformation and employee experience strategist, with clients across the globe and sectors.
Want to build a strong people experience? Let’s talk
You’ll be speaking with Jo Geraghty, our founder and culture expert. She’ll personally guide you through your next steps
Frequently asked questions
Think of it as the “promise” vs. the “proof.” Your Employee Value Proposition (EVP) is the promise you make to the market about what it’s like to work for you. Your People Experience (PX) is the proof – the lived, day-to-day reality of how you deliver on that promise. We help you align both.
We link PX improvements directly to business metrics you already track: employee retention rates (especially first-year turnover), engagement scores, manager effectiveness ratings, promotion velocity, and even productivity data.
High engagement is great, but it’s often an outcome. PX is about the process. Good scores can mask serious friction points (like a poor onboarding or promotion process) that are burning out your people. We help you move from just measuring engagement to designing it.
Your People Experience is the primary way employees experience (or don’t experience) inclusion. We audit your core processes – from hiring to performance reviews – to identify and remove systemic biases, ensuring your commitment to DEIB is a tangible reality for everyone, not just a policy.
Making
Complexity
Simple.
