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The Human-AI workforce

What people leaders need to do now

AI is reshaping roles, skills and expectations, and many CPOs and senior HR leaders are wrestling with the same questions. This breakfast brought together people leaders from financial services for an off-the-record, peer-to-peer conversation about what that means for their organisations and their people.

We opened with a look at the human-AI workforce and the changing role of HR, then moved into roundtable discussion and Q&A.

What was covered

This breakfast is designed as an off-the-record, peer-to-peer discussion for CPOs and senior People leaders in Financial Services to:

Why this shift is different: In past revolutions, people were the brain and tools were the hand. With AI, the tools is starting to act as co-pilot or even pilot
How much to hand over to AI: Using levels of automation, like those for driverless cars, to decide where people stay in control
An HR use case: Mapping recruitment from no automation to full automation, and what HR does at each level

Key takeaways

People are no longer the only ones doing the thinking. As AI takes on more analysis and decision-making, organisations need to be clear on what people uniquely bring, such as judgement, relationships and accountability.
Confident isn't the same as correct. AI can sound certain even when it's wrong, so human checks still matter.
Be deliberate about automation. The riskiest setup is when people only step in once something has gone wrong.
Get the foundations right. AI only delivers when people, process and data are ready for it.

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